FAQ: Shaper | The World's Thinnest Smart Travel Watch
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Does the pledge includes VAT?

We are delivering the NOWA watch worldwide from our HK warehouse to your door at our cost except duty or tax of importing country. The import duty and VAT are not included in the price!

Last updated: March 31, 2017 10:51

What's the battery model and life?

The NOWA watch is powered with a single standard CR2025 e-cell and can work for 6 to 8 months in normal conditions of use. The NOWA watch does not need to be charged.

Last updated: March 23, 2017 13:59

How wide is the strap?

The strap width at lugs is 20 mm. It features quick release bars for easy replacement.

Last updated: March 23, 2017 14:02

What is the size of NOWA?

The NOWA watch diameter is 40 mm for a thickness of 9.75.mm. The NOWA watch is the slimmest hybrid watch ever made, perfect for men and women.

Last updated: March 25, 2017 22:26

What are the NOWA watch Specifications?

Detailed specifications: - Designed by Eric Gizard and powered by Smartime - Genuine Italian Leather strap with Nubuck lining - 20mm width at lugs - Interchangeable strap - Ronda Swiss Parts Quartz movement (2 hands) - 316L stainless steel case - silver finish - 3 ATM water resistance - Flat mineral glass with sapphire coating - Fits any wrist from  165 mm to 215 mm circumference - Automatic time zone sync - Activity tracking - Sleep quality monitoring - Connects wirelessly to smartphone for Settings and Activity History - Compatible with IOS8 / Android 4.3 and above versions - CR2025 - 8 months battery life under normal use - CE, FCC and RoHS certified 

Last updated: March 25, 2017 22:27

Does the NOWA watch features notifications?

The NOWA watch features call notification through lighting. When receiving a call, you can reject by pushing the crown.

The NOWA watch doesn't feature other notifications except for call. We minimized the smart features to achieve the slimmest hybrid watch ever made.

Important note: The NOWA watch doesn't have a vibrator.

Last updated: March 25, 2017 22:27

Is it necessary for the watch to be connected with the phone all the time?

The NOWA watch connects to your phone for using smart features : time setting, automatic time zone, daily goal setting camera control, call notification but also to download activity and sleep tracking data to your phone. You don't need to connect your watch to your phone all the time. When the NOWA is disconnected from your phone, it works like all other watches with quartz movement.

Last updated: March 25, 2017 22:27

Is NOWA watch waterproof?

The NOWA watch is 30 m waterproof. 3 ATM water resistance.

Important note: For sport & fitness use, we recommend to switch the original leather strap by a fabric nato strap.

Last updated: March 25, 2017 22:27

Does NOWA watch & app connect to other fitness apps (Google fit, Health kit, non-android apps)?

Yes, the NOWA watch app can connect with other apps such as Health-kit and google fit. When syncing your watch to NOWA Watch app for downloading your fitness data, it will be automatically recorded in your fitness cloud.

Last updated: March 31, 2017 10:51

Does the watch have memory to collect activity and sleep data when it's not paired with the app?

Yes, the watch can record your fitness data during about one week without having to connect and sync to your phone.

Last updated: March 27, 2017 22:36

How does the watch connect to the phone?

The NOWA watch uses Bluetooth Low Power (4.0) to connect and sync to the NOWA Watch app.

Last updated: March 27, 2017 22:36

Does the pledge includes VAT?

We are delivering the NOWA watch worldwide from our HK warehouse to your door at our cost except duty or tax of importing country. The import duty and VAT are not included in the price! Last updated: Fri, Mar 31 2017 1:51 pm EDT

What's the battery model and life?

The NOWA watch is powered with a single standard CR2025 e-cell and can work for 6 to 8 months in normal conditions of use. The NOWA watch does not need to be charged. Last updated: Thu, Mar 23 2017 4:59 pm EDT

How wide is the strap?

The strap width at lugs is 20 mm. It features quick release bars for easy replacement. Last updated: Thu, Mar 23 2017 5:02 pm EDT

What is the size of NOWA?

The NOWA watch diameter is 40 mm for a thickness of 9.75.mm. The NOWA watch is the slimmest hybrid watch ever made, perfect for men and women. Last updated: Sun, Mar 26 2017 1:26 am EDT

What are the NOWA watch Specifications?

Detailed specifications: - Designed by Eric Gizard and powered by Smartime - Genuine Italian Leather strap with Nubuck lining - 20mm width at lugs - Interchangeable strap - Ronda Swiss Parts Quartz movement (2 hands) - 316L stainless steel case - silver finish - 3 ATM water resistance - Flat mineral glass with sapphire coating - Fits any wrist from 165 mm to 215 mm circumference - Automatic time zone sync - Activity tracking - Sleep quality monitoring - Connects wirelessly to smartphone for Settings and Activity History - Compatible with IOS8 / Android 4.3 and above versions - CR2025 - 8 months battery life under normal use - CE, FCC and RoHS certified Last updated: Sun, Mar 26 2017 1:27 am EDT

Does the NOWA watch features notifications?

The NOWA watch features call notification through lighting. When receiving a call, you can reject by pushing the crown. The NOWA watch doesn't feature other notifications except for call. We minimized the smart features to achieve the slimmest hybrid watch ever made. Important note: The NOWA watch doesn't have a vibrator. Last updated: Sun, Mar 26 2017 1:27 am EDT

Is it necessary for the watch to be connected with the phone all the time?

The NOWA watch connects to your phone for using smart features : time setting, automatic time zone, daily goal setting camera control, call notification but also to download activity and sleep tracking data to your phone. You don't need to connect your watch to your phone all the time. When the NOWA is disconnected from your phone, it works like all other watches with quartz movement. Last updated: Sun, Mar 26 2017 1:27 am EDT

Is NOWA watch waterproof?

The NOWA watch is 30 m waterproof. 3 ATM water resistance. Important note: For sport & fitness use, we recommend to switch the original leather strap by a fabric nato strap. Last updated: Sun, Mar 26 2017 1:27 am EDT

Does NOWA watch & app connect to other fitness apps (Google fit, Health kit, non-android apps)?

Yes, the NOWA watch app can connect with other apps such as Health-kit and google fit. When syncing your watch to NOWA Watch app for downloading your fitness data, it will be automatically recorded in your fitness cloud. Last updated: Fri, Mar 31 2017 1:51 pm EDT

Does the watch have memory to collect activity and sleep data when it's not paired with the app?

Yes, the watch can record your fitness data during about one week without having to connect and sync to your phone. Last updated: Tue, Mar 28 2017 1:36 am EDT

How does the watch connect to the phone?

The NOWA watch uses Bluetooth Low Power (4.0) to connect and sync to the NOWA Watch app. Last updated: Tue, Mar 28 2017 1:36 am EDT

Shipping Updates No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://nowawatch.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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